International Shipping

We are happy to ship internationally.  Your shipping total will be calculated based on weight and destination at checkout.  Shop Sweet Lulu/ Lulu London LLC cannot be responsible for any international custom and duty fees, taxes, or brokerage fees assessed by the carrier. These fees are in addition to, and not included in, the cost of shipping. We are obligated to declare all items as merchandise, and will not mark items as "gift".  We cannot be liable for any delays due to packages held at customs.  The following shipping times are approximate, and include processing time:

• Priority Mail International:  Allow 7-183 days for your package to arrive - this timeframe was quoted to us by the USPost Office.  The post office will not consider the package 'missing' until 183 days have passed.  Insurance is recommended.  We have found this shipping method to be unreliable.  Tracking info will be emailed to you.  We are unable to track your package once it leaves the United States.
• FedEx International Deliveries: Allow 7-10 Business Days for your package to arrive.  Tracking info will be emailed to you.  We are not liable for customs fees, duties, taxes, or brokerage fees assessed by the carrier or the destination government.
• Canadian customers choosing UPS Ground: Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.  Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.  Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.